FAQs

How do I book a photo session?

All session details are listed under “Pricing” with the booking method stated below. If you have any questions, please email us at info@one2cre8.com we respond fast!

My pet is shy/energetic/nervous. Are we still able to get some good shots of them?

Of course! Patience is the key in pet photography. However, the location plays a big role. For the shy and nervous pets (especially cats), we highly suggest photographing at home because that's where they feel most comfortable. We definitely don’t want to stress them out by bringing a nervous pet into a new environment. For the energetic ones, they tend to thrive in an outdoor session. It helps to burn off some of their energy and capture some really cool action shots.

Do you only photograph dogs and cats?

We love all animals! No matter if it’s a dog, cat, bird, hamster, snake…etc. We’d love to get to know your pets and photograph them.

What should I prepare before my session?

Grooming and baths are highly recommended for your pets before the session. We want your fur babies to look their best! We also suggest walking your dog right before the session to release some of their energy. This will help them to stay focus and perform better in photos. For cats, we require that their nails are trimmed before the session.

Do I need to bring anything for the shoot?

We suggest bringing your pets’ favourite toy/treat to help them ease into the new environment. Especially if they have a specific diet. For all studio sessions, if your dog is not house/potty trained, please bring dog diapers to avoid potential cleaning fees. We provide fun accessories such as birthday hats, bowties, sunglasses, etc. Feel free to bring any outfits to change for your fur baby.

Is my session time extendable?

From our experiences, pets often have short attention spans and little patience. We try our best to wrap up the shoot within the time stated in the packages because they’re often tired and easily distracted towards the end. If you feel you will need more time, extra time can be purchased for some packages when you schedule your session.

When will I receive my photos?

You will receive a private online gallery with preview (sneak peek) photos within 1 week after your session. The full gallery will be delivered two weeks after selection. All photos are without watermark, you’re welcome to share them online. We just ask you to tag us on social media when you share! (@one2pets)

Is there a deadline for fine-retouched selection and will the gallery expire?

Yes. For regular sessions, the gallery is available for 3 months. For seasonal/holiday sessions, the gallery is available for 1 month. Please make sure to select your fine-touched photos in time to avoid losing them. If the fine-retouched photos haven’t been selected in the available period, we cannot guarantee the storage of the photos.

What are web-sized photos?

Web-sized photos are only meant for archiving; they’re not suitable for printing.

If I can’t make it to the session, how do I reschedule?

If you cannot make it, make sure you cancel or reschedule at least 48 hours before your session. Any cancellation within 48 hours or no-show is not acceptable and will result in a fee of $150 charged to your card on file. For studio sessions, you’re responsible for following the studio’s cancellation policy and potential charges.

For seasonal sessions and studio pop-ups, cancellation is not accepted, and the full session price will be charged.

How do I pay for the session?

Payment will be collected when you book your session online.

What if the weather is bad for the day of the outdoor session?

We check the weather one week and three days prior to the shooting date. If there’s extreme weather (heavy rain, thunderstorm, snowstorm, etc), we’ll be contacting you to reschedule the session.